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Complaints Handling

You can register your feedback or complaint with us online

Customer Feedback Form

You can register your feedback or complaint with us online.

On receipt we will ensure your concerns are forwarded to the correct department to respond in line with the procedures described on this page. 

Learning about your experience with us and our service partners helps to improve the way we do business with you. If you have feedback, or an issue you would like resolved, we encourage you to make contact. Below is information on how to contact us and how we will work together to resolve any issues, concerns or complaints you have. 

HOW TO PROVIDE FEEDBACK

Speak to our Complaints team

Our complaints team can be contacted on Telephone-icon1800 339 669. To get the best out of your call with us, please have your policy and/or claim number available and any specific information about the issue. We will endeavour to resolve your concerns over the phone. Alternatively you can:

Provide your feedback in writing

If you would prefer to provide your feedback or complaint in writing, you can do so by lodging your complaint via this website, or by writing to the address below:

The Complaints Team
AIG Australia Limited
Level 13, 717 Bourke Street
Docklands VIC 3008

Email-icon aucomplaints@aig.com